Driving Improved Health Outcomes through Patient-Centered Care—Wayne State University Physician Group, Troy, Mich.

Wayne State University Physician Group (WSUPG) is the largest multi-specialty practice group in Southeast Michigan, with more than 2,000 physicians providing primary and specialty care at nearly 1 million annual patient visits.

As an organization focused on patient-centered medical care, WSUPG puts the patient first, partnering since 2013 with patients and patient representatives through its monthly Patient/Patient’s Representative Advisory Council meetings. WSUPG listens, driving change and improvements operationally and clinically. WSUPG has four Blue Cross Blue Shield of Michigan-designated patient-centered medical homes. These primary care practices partner with multi-specialties and sub-specialties to facilitate and improve coordination of care.

WSUPG team members’ satisfaction and engagement with the company is a fundamental part of the process, as well. WSUPG works closely with team members to ensure they are diving deep and getting the answers everyone needs, illustrating that an innovative and scientific approach to patient-centered care really works.